Are there any discounts if I send in a lot of samples?
As of June 1, 2005, our Customer Appreciation program goes into affect for those of our customers who send a lot of samples. To learn more about it, please read the Customer Appreciation Program at the...
View ArticleHow can I pay and when do I pay?
You can pay by one of four methods: (1) Cash (2) Cheque (3) Credit Card (VISA, MasterCard, American Express) (4) Money Order There is a payment section on the submission form where you can fill out the...
View ArticleWhere are you located?
We are located at the following address: 2175 Keele St. Toronto, ON M6M 3Z4 Canada
View ArticleHow can I contact you?
You can contact us by one of three methods: (1) Phone: 416-658-2040 or toll-free: 1-877-371-1551 (2) Fax: 416-658-2042
View ArticleWhat are your hours of operation?
We are opened Monday-Friday from 9:00am-7:00pm Eastern Standard Time, and Saturday from 10:00am-3:00pm.
View ArticleWhat kind of samples can I send?
Whole blood in a lavender top EDTA tube is acceptable for all of the infectious disease and genetic tests. Other samples that can be sent are tissue, feathers, feces, and swab, depending on what test...
View ArticleHow long does it take to receive results?
- For infectious diseases, it takes 2 business days. - For profiles, it takes 3 business days. - For genetic tests, it takes 7-10 business days.
View ArticleWhat if I have a lot of birds I want tested, but do not have the money to...
If you want to test all of your birds but want to save cost, we can pool the samples for you. If the result turns out to be positive, we will have then have to test each sample individually in order to...
View ArticleIs there a test that can tell the age of my bird?
No, there is no such test. You will have to rely on the breeder or pet store on how old your bird is.
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